Customer Service - Why is it so hard?

Why oh why do I have to keep calling people to get things delivered or to fix problems.

I still don't have my Kindle, after three days of calling. I was told yesterday that it would arrive between the time I called and 8pm - tick tock, tick tock - no Kindle.

Amazon told me they can overnight me another one on the 16th - yes two weeks after I ordered it. They apparently don't seem too concerned about the missing Kindle.

I'm now on the phone for the 4th time with the shipping company trying to track it down because no one else seems capable of doing that. I've been on hold for almost 10 minutes. At this point, I just assume they hate me and will never deliver the Kindle.

Now we move on to my couch cushions. We got the couch in the middle of January and the back cushions were wrong. I mean really wrong. I called the store and they said, I needed to send pictures, so I did. They then proceeded to tell me I can have new cushions but I will have to wait because they cannot be sent quickly - wonderful - wrong couch, wrong cushions, more wait.

The cushions are suppose to arrive today. I was also told that they would personally be brought to my house by the owner. The owner called, "Ummm, I'm the only one in the store so I can't bring them to you." I guess the owner has never heard of after hours?? Mind you the store is only open from 12-3 - she must be slammed before noon and just too busy to take care of a customer after 3pm.

So guess what, I now am going to get the cushions on my lunch break just so I can be done with this store.


The store is based on word of mouth, I don't think my mouth will be telling anyone to use them. The Nardiello Family: Customer Service - Why is it so hard?

The Nardiello Family

Thursday, February 10, 2011

Customer Service - Why is it so hard?

Why oh why do I have to keep calling people to get things delivered or to fix problems.

I still don't have my Kindle, after three days of calling. I was told yesterday that it would arrive between the time I called and 8pm - tick tock, tick tock - no Kindle.

Amazon told me they can overnight me another one on the 16th - yes two weeks after I ordered it. They apparently don't seem too concerned about the missing Kindle.

I'm now on the phone for the 4th time with the shipping company trying to track it down because no one else seems capable of doing that. I've been on hold for almost 10 minutes. At this point, I just assume they hate me and will never deliver the Kindle.

Now we move on to my couch cushions. We got the couch in the middle of January and the back cushions were wrong. I mean really wrong. I called the store and they said, I needed to send pictures, so I did. They then proceeded to tell me I can have new cushions but I will have to wait because they cannot be sent quickly - wonderful - wrong couch, wrong cushions, more wait.

The cushions are suppose to arrive today. I was also told that they would personally be brought to my house by the owner. The owner called, "Ummm, I'm the only one in the store so I can't bring them to you." I guess the owner has never heard of after hours?? Mind you the store is only open from 12-3 - she must be slammed before noon and just too busy to take care of a customer after 3pm.

So guess what, I now am going to get the cushions on my lunch break just so I can be done with this store.


The store is based on word of mouth, I don't think my mouth will be telling anyone to use them.

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